TERMS & CONDITIONS

Teking Lagoon Cruises & Tours

Should you have any questions, please contact us at: tekingcruise@gmail.com or by phone at: +682 31 582 prior to making a reservation.

Please read the following terms and conditions before proceeding with your reservation booking.

Rates are subject to change and confirmed upon receipt of payment in full. All rates are indicated in New Zealand Dollars $NZD. Any applicable currency conversions will be the responsibility of your financial institution at the rates set by your financial institution.

Customers may see prices converted to the relevant local currency based on their location via our credit card processor, Stripe. The exchange rate applied will be shown by Stripe and supported payment methods will be displayed. Customers have the option to pay in the original currency (NZD).

Your financial institution may also charge additional fees for purchases from overseas merchants. Please check with your financial institution with any questions.

Our credit card processor uses the mid-market exchange rate and applies a fee to guarantee the rate for the duration of the Checkout Session (up to 24 hours) through settlement.

Tours include complimentary transportation: pick up and drop off to accommodation or airport.

All tours must be paid in full to be considered valid. Bookings made without payment are not kept in the system.

We accept Visa and MasterCard Credit and Debit cards. These cards must show the customer’s name, signature and card number, with their applicable logo. Prepaid and Reloadable debit cards and Gift cards, as well as Travel cards and EFTPOS cards are not accepted. Online transactions will appear from our Internet Service Provider, “IAOS, Inc.” or may indicate “DoIt.Net”.

We will not use credit card information for any purpose other than to process your payments. All online payments are processed via PayPal and information is never sent from or stored on our servers. All booking data is transmitted from our website to the PayPal Gateway with SSL encryption for processing. All financial data is entered directly into PayPal. For questions about their data privacy and policy, please go to https://paypal.com/

Consumer Data Privacy Policy

Teking Lagoon Cruises and our Internet Provider, DoIt.Net, does not use cookies to collect your personal information. Cookies may only used to complete bookings on the site as required by PayPal.

We do not share, sell, or otherwise distribute your personal information or provide any other customer information to other companies or organizations. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. E.g., our financial processor PayPal; the financial institution that issued your credit card, etc.

We may use your email address to communicate with you to either respond to a query or request information relating to your booking. We may also contact you to ask for tour feedback or reviews.

Transactions using the PayPal payment gateway secure site or Stripe payment processing gateway ensure the privacy and security of credit card transactions. Teking Lagoon Cruises has no access to this information which is between the customer and the PayPal or Stripe payment gateway.

Cancellation Policy

The following cancellation terms apply to all confirmed reservations:

(a) Cancellations made within 3 calendar days of your scheduled tour are non-refundable, except in cases of illness or verified trip cancellation (e.g., flight or cruise disruption). Proof of illness or travel cancellation must be provided before the day of the tour.

(b) Cancellations made more than 3 calendar days prior to the tour date are subject to a 10% administrative fee. This fee covers the unavoidable costs associated with payment processing and currency conversion (including credit card, foreign currency, and transaction fees).

(c) Guests cancelling at least 3 calendar days in advance may also choose to apply 100% of their payment as a credit toward a future Teking Lagoon Cruise, subject to availability.

Refund Policy

Guests who cancel at least 3 calendar days prior to their scheduled tour will receive a 90% refund to their original method of payment.

Guests who cancel within 3 calendar days of their tour are not eligible for a refund, except in cases of illness or verified travel cancellation (e.g., cruise ship or flight disruption). With valid supporting documentation, a 90% refund will be issued to the original payment method.

No-shows are non-refundable.

Refunds and chargebacks are processed in the same currency used for the original payment. Please note that exchange rates fluctuate, and we cannot guarantee the same rate as at the time of booking.

Rates / Terms & Conditions

Are subject to change without notice.

Currency

Unless otherwise indicated, all transactions are in New Zealand Dollars ($NZD)