People often send us emails with questions about our tours.  Here’s the most common questions answered for you:

Unfortunately, no. We require at least 3 days notice for online bookings to allow time for international payment processing and for our ground team to be notified. For bookings within 3 business days, please contact our local team directly at tekingcruise@gmail.com.

We understand that travel plans can change unexpectedly, and we do our best to accommodate. If your cruise ship does not dock in Aitutaki or your flight is cancelled, your booking is eligible for a prompt refund of 90% of the payment, provided you give us at least three (3) calendar days’ notice. The remaining 10% covers mandatory costs such as international transaction fees, currency exchange differences, and processing charges. This ensures we can keep our operations running smoothly while still offering you peace of mind when booking with us.

Please note that cancellations made with less than three days’ notice are non-refundable, as we will have already made arrangements for your tour. We greatly appreciate your understanding and encourage you to notify us as soon as possible if your travel plans change.

Christianity is an important part of Cook Islands culture, and Sunday is observed as a day of rest and church. In respect of this tradition, we do not operate tours on Sundays.

Yes! All of our tours and private charters include transport to and from.

Great question! Safety is always our top priority. While we cannot control Mother Nature, we will not operate tours in unsafe conditions. Whenever possible, we do our best to adjust or shift reservations if weather is expected to impact your tour. If you’ll be on Aitutaki for several days, please let us know your accommodation details when booking as this helps us make adjustments if needed.

Tour Differences: Signature Snorkeling Safari, Private Snorkeling Safari, and Private Charter

  • Signature Snorkeling Safari
    Our signature tour offers a small-boat experience with a typical maximum of about 16 guests. We keep our groups small and intimate to ensure the best possible time on the lagoon. Smaller groups mean less waiting, more personalized attention, and a truly enjoyable snorkeling experience.

  • Private Charter
    A private charter is your boat, your captain, and your day completely customized. You set the itinerary, choose where to go, and decide how you’d like to spend your time on the lagoon. The entire experience is tailored to you.

Fins (flippers) are included in the tour price. If you do not bring your own mask and snorkel, we offer them for a rental and sanitization fee of $10 NZD per set.

Cruise port days are among our busiest, as many guests join us directly from the ship. We will meet you right at the pier where you dock and our team will be wearing Teking shirts, making us easy to spot. For our major cruise ship guests, we will alter the start time to 10AM to accommodate the later than normal arrival. All of our tours include transfers, so you’ll be in good hands from the moment you arrive.

You may decide to cancel your reservation for any reason, with at least three (3) calendar days notice – we will refund you 90% of your payment. There is always a 10% hold-back on reservations for cancellations other than weather-related.

If you cancel within 3 calendar days of your tour, we do not offer refunds except in a case-by-case basis for illness or travel cancellations. Please see our Terms & Conditions page for more information. If there is bad weather and not able to go out on the lagoon – we will refund you 100%. We cannot hold mother nature accountable for our tours!

This is a topic that comes up frequently. While you definitely get the most out of the snorkeling experience being a good swimmer, it is not essential to have an amazing time on the Lagoon. There is a sand bar that you can get out and stand on and literally be in a few inches of water and enjoy a water (or indulge in an adult beverage) in the middle of the ocean while taking in the picturesque scenery.  Teking and our entire crew will assist you every step of the way and even try and encourage you to try something – only if it’s safe however.  Safety is critical and of utmost concern for the entire crew.  Do not worry, you can have an amazing day on the lagoon if you aren’t a very good swimmer at all.

We do not operate on national holidays for the Cook Islands and recommend you check https://www.qppstudio.net/public-holidays/cook_islands.htm before booking.  We try and block out those days on our website but if have any questions, please contact us prior to booking.

We would first ask your accommodation if they offer some type of service that keeps your luggage at their facility, but should this not be possible – yes, we can make special arrangements for us to store your luggage while you enjoy your tour, if required. Please contact us prior to booking to arrange.

Our boats do not have onboard restrooms. As a boutique tour company, we specialize in small-group, intimate experiences on the lagoon, which means we use smaller vessels without bathroom facilities. On our private island, we provide simple facilities. We kindly ask that gentlemen make use of nature whenever possible.

Our Signature Snorkeling Safari visits 3 different snorkeling spots (including the fish feeding and the giant clam areas) and visits Honeymoon Island, One Foot Island (don’t forget your passport to get stamped!), and Maina where we have Lunch, and cruise through Rapota & Akaimi — ultimately covering approximately 75% of the lagoon.

Water is provided complimentary and limited beer is available for purchase.

Our BBQ lunch offers a variety of options, though the menu changes depending on what is available here in Aitutaki. Menu items are not guaranteed. While we do our best to feature fresh local fish, the meal may instead include chicken or pork. You can always expect a selection of homemade salads and fresh fruit. If you have dietary restrictions, food allergies, or prefer specific items, you are very welcome to bring along your own food or snacks to enjoy.

We do offer life jackets and strongly recommend you wear them for safety purposes! There are also a limited number of “noodles” that can be used for supplemental flotation.

The sunset cruise mainly goes to Honeymoon Island, however we can also take you to One Foot as well.  While there’s no snorkeling on this tour, you can do some swimming only if you wish.  We try and be flexible wherever we can, but this tour is not designed for snorkeling or seeing a lot of the lagoon.  If you wish to do that, our Signature Snorkeling Safari is what you’re looking for.

As a boutique tour company, we keep our groups small to ensure a more personal and enjoyable experience on the lagoon. While boat sizes may vary depending on availability, our tours typically accommodate fewer than 16 guests. This allows us to maintain the intimate atmosphere we’re known for.

We offer only full-day snorkeling tours, which are designed to give you the most immersive experience on the lagoon. All available tours are listed with detailed descriptions on our website, and we do not offer group tours beyond what is shown there. For greater flexibility, we also provide private charters, where you can choose how long you’d like to spend on the water.